Delivery & Returns
Where do you deliver?
We deliver in all the world. We ship from our workshop in Hanoi to all the countries.
How long would it take?
The average estimated arrival time of your Chula item is 15 working days for orders in standard size and 25 working days for custom designed sizes.
In the lucky situation that we have your order already in stock you can received in just 5 working days.
If you would like a Chula item sooner than this time frame, please contact us to make it express.
How much it cots the shipping?
We normally apply Express delivery for shipping. From Vietnam the average cost is around 60$. Being aware that this cost can be heavy for many of you, we choose to not charge the shipping fees and maybe work other solutions if possible. If you have friends visiting Vietnam soon, we really encourage you to ask them to bring back your order and save the money for the shipping.
How will I know if my item is on its way?
When your Chula item is finished and ready to be delivered, an email will be sent to you informing on this process. This email will contain your tracking information for Express and Standard delivery, a link so you can follow your order in real time, and your bill. !